Supply Source Products

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supply source product shipping policy


Estimated delivery

For estimated delivery dates, use "Estimate Shipping Cost" option in Cart or select desired shipping method at Checkout page.

Free Shipping Policy

Free FedEx Ground shipping on all orders over $99.00In addition, Supply Source Products offers free ground shipping on all PEX tubing, as well as most of PEX tools, tankless water heaters, pumps and hundreds of other products priced under $99.00

Free ground shipping policy is valid for the continental US only (except Alaska).

Combined Shipping

Shipping rates are calculated automatically at the checkout, based on item's weight, dimensions, destination zip code and other characteristics. Products with "free shipping" are considered weightless and do not increase the ground method shipping costs when combined with other items. You can also combine products with free freight with other products to get the order above $99.00 and qualify for free ground shipping.

Processing Times

Most Ground orders are processed and shipped the same business day if placed before 3.00pm EST.

Orders with Express shipping must be placed before 2.00pm EST to be shipped the same business day.

Orders placed on Saturday, Sunday and holidays will be processed the next business day.

Tracking Information

Tracking information is updated within 24 hours after the order is shipped and can be viewed from your Order History under My Account. To check the status of the package, simply click on the tracking # and you will be routed to the carrier's website with shipping information page.


Absolutely all orders you place at Supply Source are insured against damage or loss. In the event, your order was delivered damaged or was lost in transit, contact us by phone or e-mail and our Customer Service Representative will gladly assist you. For details on returning damaged products, please see our Return Policy.

Signature confirmation

All Express orders are shipped with Signature Confirmation by default.

All Ground orders are shipped without Signature Confirmation by default. If signature confirmation is required, you may select this option at the Checkout page.

This policy is in effect as of April 26th, 2016.